Shipping Policy

Quick Overview:

  • Order Cut-Off: Orders placed before 16:00 GMT are processed on the same business day.
  • Processing Time: Orders are typically processed within 1–3 days (Monday–Friday).
  • Transit Time: After dispatch, transit usually takes 4–6 days (Monday–Friday).
  • Estimated Total Delivery: Orders are delivered within 5–9 business days from the date of purchase.
  • Tracking Update: Once your order is placed, you’ll receive a confirmation email with a summary of your purchase. Once your order has been shipped, you will receive another email with your tracking information.
  • Shipping Costs: Free shipping within the United Kingdom.

Shipping Information
We currently ship orders exclusively within the United Kingdom. At this time, we do not offer international shipping or delivery to locations outside the United Kingdom.

Order Cancellations
To cancel an order, contact us promptly at support@byselaro.com. Cancellations are only possible if the order has not yet entered the processing stage. If you no longer want to keep the item after delivery, you can request a return by following the procedure outlined in the Return and Refund Policy.

Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, email support@byselaro.com including:

  • Your order number
  • A brief description of the issue
  • Photos of the item and its packaging

Once reviewed, you can request a replacement or a full refund.

Potential Delays
Deliveries may be delayed due to:

  • High demand periods or public holidays
  • Severe weather or natural events
  • Courier or operational disruptions

If Your Order Is Delayed

  • Allow an additional 3 business days beyond the estimated delivery timeframe.
  • If your order does not arrive after this period, contact support@byselaro.com for assistance.

By Selaro is owned and operated by Bouslah Mounjid, a company registered in France

  • Registration Number: 952506780
  • VAT Number: FR68952506780

Address: 14 Allée Jeanne Debeir, BAT C2, 59170, Croix, France

If you need assistance, our team is ready to help.

Customer Service Hours: Monday to Friday, 09:00-17:00 GMT